Returns and Shipping – De Fabulous

SHIPPING AND DELIVERIES:

Dispatch timeline: We process and dispatch orders from our warehouses in India within 1–2 business days, excluding Sundays and public holidays. Orders placed after 3:00 PM IST will be dispatched the next business day.

Delivery estimate: Once dispatched, deliveries typically take 3–7 business days, depending on your location and courier serviceability. Delivery times may be affected by government restrictions, natural calamities, or other unforeseen events.

Shipping coverage: We offer free shipping on all orders within India.

Courier partners: All deliveries are handled by third-party courier and logistics partners. If the delivery team cannot reach your address or deliver at a suitable time, they will contact you to arrange access or a reattempt.

Delivery issues and cancellation: Orders cannot be cancelled once they have been shipped. If you experience a delivery problem, please contact us within 48 hours of the attempted delivery. Cancellation for shipments is only possible if the order is returned to origin (RTO) and received back at our warehouse.

Important note: Delivery times depend on the destination Pincode and courier partner serviceability. We are not responsible for delays caused by courier partners, natural disasters, or government-imposed restrictions.

Returns, Refunds, Cancellations and Exchanges 

What We Will Do Together:

  • Step 1 –
    • Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received wrong or expired product(s) Please raise a request here with order, contact details  and along with the unboxing video and images of the delivered product. 
    • In case of damaged/ missing product(s), raise a return/ replacement request within 48 hours from the date of delivery along with the unboxing video and images of the delivered product.
    • Please raise a request here – customerservice@beautyessentials.in.
  • Step 2 – Give us 7 working days to review your return request.
  • Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
  • Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner
  • Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

Under what conditions return/ replacement requests will not be accepted?

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.

How are returns processed?

Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.